Terms of Service

Last updated: July 2026

1. Definitions

• Services — IT asset collection, secure data destruction, WEEE and electronics recycling, IT remarketing/resale, and compliance reporting.
• Assets — the IT and electronic equipment we collect from you.
• Data-Bearing Media — any Asset capable of storing data (hard drives, SSDs, phones, servers, etc.).
• Collection — the agreed collection of Assets from your site.

2. Our services

We provide secure, compliant IT asset disposal for businesses. We handle your equipment responsibly, in line with UK waste and data-protection regulations, and operate to high, industry-recognised data-destruction standards. Services are provided with reasonable care and skill.

3. Quotations and pricing

Quotations are based on the information you provide and are valid for 30 days unless stated otherwise. Prices may be adjusted where the actual quantity, weight, type or condition of Assets differs materially from what was quoted, or following on-site inspection. Where Assets have residual resale value, any rebate will be set out in your quotation.

4. Bookings and collections

• Collections are arranged by mutual agreement. You must provide safe, reasonable access to the collection site and ensure Assets are ready and accessible.
• Unless otherwise agreed, you are responsible for disconnecting and decommissioning equipment before Collection.
• You warrant that you own the Assets, or are authorised to dispose of them, and that they are accurately described.

5. Your data — please back up first

Our purpose is to destroy the data on your Assets securely. You are responsible for backing up or retaining any data you wish to keep before Collection. Once Data-Bearing Media has been processed, the data on it cannot be recovered. We are not liable for the loss of any data you failed to back up.

6. Data destruction and certification

We securely erase or physically destroy Data-Bearing Media to high, industry-recognised standards and maintain chain-of-custody records. We issue a certificate of data destruction and, where contracted, asset-level reporting. You are responsible for identifying any Data-Bearing Media within the Assets you provide.

7. Waste, duty of care and compliance

We handle your Assets in accordance with waste and WEEE regulations and the duty of care. We issue Waste Transfer Notes and, where applicable, Hazardous Waste Consignment Notes. You warrant that you have accurately described the waste and disclosed any hazards.

8. Transfer of title and resale

Unless otherwise agreed in writing, title to the Assets passes to us on Collection, and we may recycle, remarket or resell them. Where any rebate or revenue share applies, it will be as set out in your quotation.

9. Payment

Fees are payable as stated on your quotation or invoice, within 30 days of the invoice date unless otherwise agreed. We reserve the right to charge interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998.

10. Cancellation and aborted collections

Please give us reasonable notice to cancel or reschedule a Collection. Where a Collection is aborted through no fault of ours — for example no access or Assets not ready — we may charge reasonable costs incurred.

11. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited. Subject to that:

• Our total liability arising from the Services is limited to the fees paid for the relevant Collection.
• We are not liable for indirect or consequential loss, loss of profit, or loss of data you failed to back up.

We maintain appropriate insurance for our operations.

12. Confidentiality

Each party will keep the other's confidential information secure and use it only to perform these terms.

13. Data protection

We process personal data in accordance with our Privacy Policy. Where we process personal data present on your Data-Bearing Media, we do so as your data processor, on your instructions, for the purpose of secure destruction.

14. Events outside our control

We are not liable for delays or failures caused by events beyond our reasonable control. We will let you know and rearrange the Services where possible.

15. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

16. Contact us

• Email: [email protected]
• Telephone: +44 7915 210690
• Post: Ecoestates Solutions Ltd, Ground Floor, Radley House, Richardshaw Road, Pudsey, LS28 6LE